PSAP Innovation Summit: Technology Blueprint for PSAP Leaders Q424

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October 16th | 9 AM - 5 PM

AWS Building, 510 14th St S, Arlington, VA 22202

PSAP Innovation Summit: Technology Blueprint for PSAP Leaders

Ready to future-proof your PSAP? Join us for this free, one-day event hosted by industry leaders Carbyne, AWS, AT&T, and Tyler Technologies. The PSAP Innovation Summit is your essential guide to navigating the rapidly evolving landscape of emergency communications technology.

Designed for PSAP leaders and IT staff, this educational (non-commercial) summit will provide you with the tools and insights to make informed decisions about your center's future.

Key Sessions Include:

8:45 AM - 9:00 AM
Breakfast:

9:00 AM - 9:30 AM
Breakfast Keynote: Embrace the Future - Why Change Matters Now:

Discover the driving forces behind the urgent need for transformation in PSAP operations.

Speaker: Chris Hill - Carbyne

9:30 AM - 10:15 AM
Connected Future: Mastering Interoperability and Ecosystem Integration Panel:

Learn how to seamlessly integrate ESInet, Core Services, Cloud Call Handling, and CAD to enhance your PSAP’s efficiency.

Panel: Andrea King Smith, Alex Dizengof - Carbyne/ Mike Guerra - AT&T/Karl Fasold - OPCD

10:15 AM - 10:30 AM
Break:

10:30 AM - 11:15 AM
AI as a Force Multiplier: Leveraging AI to Overcome Staffing and Operational Hurdles:

Explore how AI can be a game-changer in addressing the most pressing challenges in your PSAP.

Panel: Andrea King Smith, Joe Berger - Carbyne/Karl Fasold - OPCD

11:15 AM - 12:00 PM
Cloud vs. Data Centers: How to Migrate to the Cloud:

Uncover the critical advantages of cloud solutions over traditional data centers and what it means for the future of your PSAP.

Speakers: Alex Dizengof - Carbyne/John Persano - AWS/Doug Gartner, Principal Solutions Architect, AWS

12:00 PM - 12:30 PM
Lunch:

12:30 PM - 1:15 PM
Technological Advancements: Introducing Technological Advancements to Improve Telecommunicator Workflows:

Present users with the right amount of information to enhance workflows with integrated technology.

Speaker: Rich McQuade ENP - Tyler Technologies

1:15 PM - 1:45 PM
Maximizing ROI in Technology Investments: CAPEX vs. OPEX:

Unlock the secrets to achieving the highest return on investment for your PSAP's technology purchases. Gain critical insights into evaluating budgeting strategies that empower you to make the most informed and efficient financial decisions. Join us for a dynamic presentation followed by a roundtable discussion.

Speaker: Eric Rosen - Carbyne + Audience Roundtable

1:45 PM - 1:55 PM
Break:

1:55 PM - 2:40 PM
ESInet Essentials: What You Need to know Before Making the Move:

Prepare your team for a successful ESInet migration by understanding the key considerations and potential pitfalls.

Speaker: Mike Guerra - AT&T

2:45 PM - 3:30 PM
Visual Advantage: Best Practices for Incident Imagery in PSAPs:

Dive in to successful case studies and best practices for implementing effective video policies in your center.

Host: Andrea King Smith-Carbyne, Panel: Joe Berger - Carbyne/Rich McQuade ENP - Tyler Technologies/Desiree Arnold, E911 Executive Director, Atlanta Police Department

3:30 PM - 3:45 PM
Break:

3:45 PM - 4:15 PM
AI for EMS: How Your PSAP Can Better Command Limited Resources for Medical Callers:

As call volume increases and medical resources remain limited, learn how to better navigate callers, responders, and partners using AI tools.

Speaker: Noah Smith, GMR

4:15 PM - 4:30 PM
Director’s Playbook: Key Considerations for Technology Decisions:

Learn the essential factors that directors must evaluate when making technology investments.

Speaker: Chris Hill - Carbyne

Andrea King-Smith, ENP (HOST)

Sr. Strategic CSM, Customer Engagement Lead,

Carbyne

Chris Hill

COO,

Carbyne

Alex Dizengof

CTO and Co-Founder,

Carbyne

Mike Guerra

Director Public Safety Next Gen 9-1-1,

AT&T

John Persano

Senior Business Development

9-1-1, Justice and Public Safety

AWS

Karl Fasold

Executive Director,

Orleans Parish Communication District

Rich McQuade, ENP

Senior Product Owner,

Tyler Technologies

Eric Rosen

VP of Finance,

Carbyne

Joe Berger

VP of Product,

Carbyne

Noah Smith

Sr. Director of Innovation,

GMR

Desiree Arnold

E911 Executive Director,

Atlanta Police Department

Doug Gartner

Principal Solutions Architect,

AWS

This is more than just an event—it’s your opportunity to lead your PSAP into the future confidently. Secure your spot today and prepare to transform your emergency communications capabilities!

Learn About

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October 16th | 9 AM - 5 PM

AWS Building, 510 14th St S, Arlington, VA 22202

Key Sessions Include:

8:45 AM - 9:00 AMBreakfast:

9:00 AM - 9:30 AMBreakfast Keynote: Embrace the Future - Why Change Matters Now:

9:30 AM - 10:15 AMConnected Future: Mastering Interoperability and Ecosystem Integration Panel:

10:15 AM - 10:30 AMBreak:

10:30 AM - 11:15 AMAI as a Force Multiplier: Leveraging AI to Overcome Staffing and Operational Hurdles:

11:15 AM - 12:00 PMCloud vs. Data Centers: How to Migrate to the Cloud:

12:00 PM - 12:30 PMLunch:

12:30 PM - 1:15 PMTechnological Advancements: Introducing Technological Advancements to Improve Telecommunicator Workflows:

1:15 PM - 1:45 PMMaximizing ROI in Technology Investments: CAPEX vs. OPEX:

1:45 PM - 1:55 PMBreak:

1:55 PM - 2:40 PMESInet Essentials: What You Need to know Before Making the Move:

2:45 PM - 3:30 PMVisual Advantage: Best Practices for Incident Imagery in PSAPs:

3:30 PM - 3:45 PMBreak:

3:45 PM - 4:15 PMAI for EMS: How Your PSAP Can Better Command Limited Resources for Medical Callers:

4:15 PM - 4:30 PMDirector’s Playbook: Key Considerations for Technology Decisions:

8:45 AM - 9:00 AM
Breakfast:

9:00 AM - 9:30 AM
Breakfast Keynote: Embrace the Future - Why Change Matters Now:

9:30 AM - 10:15 AM
Connected Future: Mastering Interoperability and Ecosystem Integration Panel:

10:15 AM - 10:30 AM
Break:

10:30 AM - 11:15 AM
AI as a Force Multiplier: Leveraging AI to Overcome Staffing and Operational Hurdles:

11:15 AM - 12:00 PM
Cloud vs. Data Centers: How to Migrate to the Cloud:

12:00 PM - 12:30 PM
Lunch:

12:30 PM - 1:15 PM
Technological Advancements: Introducing Technological Advancements to Improve Telecommunicator Workflows:

1:15 PM - 1:45 PM
Maximizing ROI in Technology Investments: CAPEX vs. OPEX:

1:45 PM - 1:55 PM
Break:

1:55 PM - 2:40 PM
ESInet Essentials: What You Need to know Before Making the Move:

2:45 PM - 3:30 PM
Visual Advantage: Best Practices for Incident Imagery in PSAPs:

3:30 PM - 3:45 PM
Break:

3:45 PM - 4:15 PM
AI for EMS: How Your PSAP Can Better Command Limited Resources for Medical Callers:

4:15 PM - 4:30 PM
Director’s Playbook: Key Considerations for Technology Decisions: